1. When did you join the Chamber? What made you want to become a member?
We joined the Chamber in February 2019. Although we are based in Sauk City, we love supporting and working with our surrounding communities. I was born and raised in Waunakee and still have strong ties to the community through family and friends, so it seemed like a great opportunity to expand our services to the area.
2. What is your background and what led to where you are today?
Marietta Reuter started TOM in 1995 working out of her home in order to spend more time with her 3 daughters. In 2018, we moved into our new location in Sauk. I started at TOM 4 years ago after moving back to the area from Nashville. My primary role is as a sales associate helping our clients find the right promotional products to meet their needs. Other office titles I hold are Office DJ, Payday Dance Champ, and Office Goofball.
3. What services does TOM provide? What areas do you serve?
Tools of Marketing is a promotional products company. We work with a large variety of vendors and suppliers to source clothing and goods that can be branded. While a lot of our clients are located here in Wisconsin, we also serve clients throughout the US and Canada. We also house inventory and offer fulfillment services for some of our larger clients.
4. What makes Tools of Marketing different from other companies?
I think the biggest thing that sets us apart is our superior customer service. We pride ourselves on exceeding expectations and in the event that something does fall short, we will always do what is necessary to make it right. The other things that set us apart are our involvement in the community, our fun loving atmosphere, and connecting with our clients on a personal level.
5. How have you adjusted during the Pandemic?
At the start of the pandemic, things really slowed down for us with the exception of the front line businesses we serve and do fulfillment for. However, we soon found ourselves switching gears from providing "typical" promotional products to sourcing more pandemic related products (masks, gloves, hand sanitizer...). We had to make adjustments to how and where we were shipping products as businesses closed offices and people started working from home. We were also further able to support our fulfillment customers by expanding our drop shipping capabilities. Currently, we are feeling the pinch of supply chain issues, as we all are, but we remain dedicated to providing a positive experience for our clients. Honest and open communication goes a long way!
6. How can people reach Tools of Marketing?
Tools of Marketing is located at 1195 Sycamore St, Sauk City, WI 53583. They can also be reached by phone at (608) 643-5463, email at firstname.lastname@example.org or on their website!
Thank you Chris and Tools of Marketing!